A customer who wants to avail of a particular service from your business has certain expectations that include a seamless booking process, friendly staff & a great appointment experience. So, how can your business achieve that? Read on to find out!
The first step that any customer comes across when he/she wants to avail of your services is the Booking process.
So, your customer either has to call you, go to your website or use your mobile app to book an appointment,
So, as we can see, it is very important to make the booking process simple, easy & convenient as this can make or break your business.
One of the important ways to make appointments memorable is to spend some extra time with the customers who have availed of your service for the first time. Although they have seen most of the details about your service on a mobile app or a website, it is imperative that you spend some time with them after the appointment. This will not only help you to build a rapport with customers but will also enable you to cultivate customer loyalty towards your business.
Who doesn’t like freebies? Although your new customer has just booked a simple dental checkup or a hair treatment, you can go ahead & add some complementary services to their appointment.
Make sure that you ask their availability because if you continue with the add-on services, they might just get late for their office meeting or their kid’s soccer match.
However, most customers appreciate businesses that go the extra mile. This not only improves customer retention but helps your business to generate more revenue in the future because customers will most probably refer your services to their friends, colleagues or family members.
When customers avail of your services, make it a point to give them your undivided attention. Whether it a dental appointment, a spa session or a driving lesson, ensure that your customers receive 100% of your attention. This will make them comfortable & valued. You might just have some memorable customer conversation where your clients open up about their preferences, expectations & life experiences. On the other hand, you might just make some loyal customers who will come back regularly for your high-quality services.
One of the best ways to make a good impression on your new customers is to send them a personalized Thank-You note. You can either write these down personally for all your new customers or send out a push notification via your booking app. You can also add a freebie or a complementary service for their next appointment so that they will want to come back to avail of your services.
Apart from thankyou cards, you can also send follow-up messages or notifications to your first-time visitors asking for feedback about the services. You can ask them to rate the services on your website or booking app. These reviews of services can be easily visible to others who will be nudged to avail of your services. These are 6 ways to make appointments memorable. Want to build an easy-to-use booking app & leverage it for your business. Then you should head over to Reservifi. It offers exciting features like Real-Time Preview, Unlimited Editing, Drag & Drop, Services Management and many more amazing features.